UX Designer (CRM & Colleague Experience)

Job Introduction

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information

As a recognised leader in responsible banking, Handelsbanken is focused on driving positive outcomes for customers, colleagues and society, with a growing emphasis on sustainability, digital enablement and improving the colleague and customer experience.

Working within the Customer Lifecycle team responsible for Salesforce CRM, you will help shape the future colleague experience across our CRM. We are looking for an experienced UX or Product Designer with a strong track record designing complex digital products and operational workflows. Salesforce or enterprise CRM experience is valuable, but it is not essential. More important is strong end-to-end design experience, sound product judgement and the ability to work effectively within technical and platform constraints.

You will work closely with product, technology and business stakeholders to create colleague experiences that are intuitive, efficient and aligned to the needs of Handelsbanken's branch network. Experience in banking, financial services, another regulated industry or large-scale enterprise digital transformation would be particularly valuable.

Design end-to-end colleague experiences across Salesforce CRM and related platforms.
Translate business requirements, operational challenges and user needs into clear workflows, journeys, prototypes and detailed designs.
Partner with Product Managers, Business Analysts, Engineers, Architects and stakeholders to shape initiatives from discovery through to delivery.
Lead design acti