Product Designer (UX/UI)

About Us

We’re a luxury travel company of around 100 people, connecting guests with exceptional villas and helping property owners reach the right customers.

A great experience depends on more than our website. It includes how guests find and book a villa, how owners advertise and manage their properties with us, and how our internal teams support those relationships.

We’re looking for a mid-level Product Designer (UX/UI) to help us understand and improve these experiences. You’ll be our sole designer, with a strong emphasis on user research, customer journey mapping and making complex processes easier to navigate.

The role

Your first priority will be to help us build a shared understanding of our users and their journeys. We don’t yet have a comprehensive view of how guests, property owners and internal teams interact with our business, where they encounter friction, or which improvements would make the greatest difference.

You’ll work with colleagues across the company to uncover those needs, map the current experience and turn your findings into practical improvements. Your work will span digital interfaces and the wider service around them, including communications, operational processes and handovers between teams.

This is a hands-on role for someone who enjoys asking questions, making sense of complexity and taking ideas from research through to clear, considered design. UX will be your main strength, supported by the UI skills to create polished, accessible experiences that reflect a luxury brand.

What You’ll Do

Understand our users and map their journeys

Plan and carry out research with guests, property owners and colleagues through interviews, observation, usability testing and other appropriate methods.
Map key journeys, from a guest’s first enquiry through to their stay, and from an owner’s initial contact through to their ongoing relationship with us.
Understand the workflows of teams managing guests, owners, finance and marketing, including the tools, information and handovers they rely on.
Bring together research, feedback and available data to identify unmet needs, pain points and opportunities.

Turn insight into improvements

Facilitate workshops that help colleagues understand user needs and agree on the problems to solve.
Work with business stakeholders and technical partners to prioritise improvements based on user value, business impact and delivery effort.
Create user flows, wireframes and prototypes to explore and test ideas before implementation.
Design clear, visually refined interfaces and work with those delivering them to maintain quality.
Recommend improvements to processes and communications where an interface change alone won’t solve the problem.

Establish a practical design approach

Create and maintain a shared home for journey maps, research findings and design decisions.
Develop reusable design patterns and lightweight guidelines to improve consistency.
Build research and usability testing into projec